Some just don’t do the job you’re paying for. Better off doing it yourself. Find a good one, you might be ok. My experience is they’re not worth the fees. They don’t care much about your property or tenants. Just there for the fees.

The profit margins are tight, so taking 15-20% of income is a simple cut. However, 15-20% isn't enough, so they have add-on charges for everything these days, eating away at margins repeatedly. Then you have just general bad service to consider. If you do want to end the contract, they have terms saying you have to continue paying them for as long as the tenant stays. In 2025, it's even crazier as many are writing into contracts that if you sell the property to a tenant, for example, they deserve a cut. Many landlords would rather cut expenses and DIY. The problem with this is it’s no longer a simple exercise, it’s heavily regulated, and a mistake can be costly. This is fine if you have plenty of time to keep up-to-date and follow good practice, but most landlords often have high-earning jobs that don’t leave that free time.