I began my flat purchase with Muve on December 22, 2023, and exchanged contracts on April 5, 2024. This was meant to be a straightforward, no-chain, cash transaction that should have taken no more than a month or two. However, Muve’s persistent delays—failing to respond for weeks on end to both me and the seller’s solicitor—turned the process into a nightmare.

Despite supplying them with all necessary documents, I was met with silence, forcing me to send long email chains practically begging for a response. The seller’s solicitor also reached out to me every few weeks, frustrated by Muve’s lack of communication and unnecessary repeated requests for documents they had already provided. They even noted that each response felt like it came from someone unfamiliar with the case, as they kept asking the same questions over and over again. The seller was so frustrated that they nearly pulled out of the deal entirely.

Beyond the months of unnecessary delays in completing the purchase—which resulted in a significant potential rent loss—the issues did not end there. Due to unforeseen financial changes, I now need to remortgage. However, a few weeks ago, when I asked about my Land Registry application, I discovered that it was still incomplete. My mortgage lender requires this to be finalized, yet my solicitors informed me they were still waiting on documents from the block management company, as HM Land Registry had requested additional information.

Upon contacting the block management company myself, I learned that Muve had not followed up on their request at all. When I asked my solicitors for evidence, I discovered that while they initially requested the documents in January, they never followed up—wasting two months without taking any action. This level of incompetence is beyond unacceptable.

Now, with my remortgage offer set to expire, I had to personally chase them to expedite my application.

To summarize:

- The entire process (purchase + Land Registry) has now taken over 15 months and counting. The conveyancing alone dragged on for 4+ months for what should have been a simple no-chain, cash purchase.

- Their delays cost me rental income and nearly caused the seller to pull out. Since completion, they have wasted nearly 10 months doing nothing to progress the Land Registry application.

- Their negligence now puts my remortgage at risk, potentially costing me a substantial amount of money.

This entire experience with Muve has been a colossal waste of time and money, filled with incompetence, negligence, and an utter lack of responsibility.